Hola–we are Carlos, Mercy, and Jim. We are passionate about Cuba and its people. We met in Havana in 2003. Carlos and Mercy were professionals who also worked in the Cuban Travel Sector. They had visited all parts of Cuba while working as travel guides and tour managers.
On later trips, we got together and eventually became good friends. They made suggestions and helped me arrange my own group programs. So after a discussion with a representative of O.F.A.C./U.S. Treasury Department, I (Jim) began leading my own groups in 2012. Carlos and Mercy eventually relocated to the U.S., but last year they returned to their homeland to see their families and observe the remarkable changes happening in modern Cuba.
We now offer Cuba travel programs and consulting services. Each of us can facilitate and lead groups traveling to any part of Cuba. Our focus is to take Americans (and others) on unique, reasonably-priced expeditions where they will experience this beautiful country, meet with locals on a people-to-people basis, and help them understand the complicated situation involving Cuba and the United States Government. Our perspective is middle-of-the-road. We work closely with Cuban agencies and pay particular attention to the confusing, ever-changing regulations regarding Americans visiting Cuba. We sincerely believe that our prices are significantly less than for other comparable expeditions.
Our core program allows visitors to see and experience most sights first-time visitors would expect to see. In addition, we’ll visit various health care venues, such as clinics, hospitals, a nursing school, a medical school, and the Ministry of Health. Travelers can also visit educational facilities and venues specializing in sustainability. Our programs provide specific itineraries approved under the new 2018 guidelines of the U.S. Department of the Treasury.
MERCEDES MORENO: Hello–I’m now a permanent resident of the U.S., but I was born and raised in Havana, Cuba. I graduated from the University of Havana, where I received a degree in Psychology. I worked primarily as a German Translator for various institutions. I later worked as a travel guide and travel agent. I really enjoyed showing my homeland to visitors from all over the world.
I have traveled extensively in Europe. I completed my Master’s Degree in Psychology in Spain, and my Master’s in German Translation & Interpretation in Germany. I have also visited Africa and several countries in Latin America. In spring of 2017 I graduated Upper Iowa University from a special program in Psychology.
In 2016, my husband Carlos Santiago and I returned to Cuba after being away for over 5 years. It was inspiring to see all the changes in Cuba in the last few years. We are now teamed up with our friend Jim Lewis in the agency known as Cuba Travel Surge, which specializes in consulting and educational services involving travel to Cuba.
CARLOS SANTIAGO: I was born and grew up in Havana. I’m now a permanent resident of the U.S., and I hope to become a citizen this year. My wife and I moved to Miami in 2011. A few years later we moved to Mesa, a suburb of Phoenix. I have a Bachelor of Science in Teaching English as a Second Language from the University of Havana. I am currently in an MBA program through Wilkes University.
I worked in Cuba primarily as a university professor of English at the Foreign Language Institute of the University of Havana. I later completed a course for Travel Guides at the School of Hotel and Tourism in Havana. I began working at first as a guide, and later as a travel agent. Overall I had 14 years of experience in the travel industry in Cuba. I worked for numerous Cuban and foreign companies, including Marazul Tours, Global Exchange, The Center for Cuban Studies, The Fund for Reconciliation and Development, Columbia University, Barry University, Drake University, Community College of Baltimore, Suffolk University, the Art Institute of Chicago, and Art Encounter in Chicago.
I have traveled to France, Belgium, Germany, and Holland. I enjoy traveling, sports, and the outdoors. I like meeting people and visiting new places. I am very familiar with Cuba–its natural wonders as well as its culture, traditions, people, and history. In November 2016 I returned to Cuba for the first time in over 5 years. Jim and I were guides for a 10-day expedition focused on Cuba’s health care system. I enjoyed seeing my family and friends again. The amount of change in Cuba since I left was very evident. It gave me much hope for Cuba’s future. However, it makes me sad to now realize that President Trump has reversed so much of the progress by the previous administration. At least the new guidelines do not affect group travel, but most Americans do not understand this.
JIM LEWIS: I grew up in southern California. In 1969 I was drafted and spent an interesting year in the beautiful and exotic Mekong River Delta. After my discharge from the army, I attended nursing school on the G.I. Bill, graduating in 1975 from Cal State University in Bakersfield. My experiences in the military influenced my decision to become a nurse.
I worked mostly in ER’s and ICU’s in Hawaii and California, and also worked as an ambulance and flight nurse. I have experience in oncology and hospice care. I later worked as an educator, manager, and nursing supervisor. My last management position was as a House Sup at St. Mary’s Medical Center in San Francisco. After that I returned to direct patient care for the last 25 years of my career. I wanted a flexible schedule, so I began working as a per diem float, as a registry nurse, and as a traveler. I retired from hospital-based nursing in 2012, after developing a painful autoimmune disorder called PMR (Polymyalgia Rheumatica). I eventually fully recovered from this illness.
Backing up a bit—in 1999 I visited Cuba for the first time. After that I participated in several medical missions and health-care focused seminars and projects. After I retired from hospital nursing, I combined my passions for health care and travel and became a Cuba Travel Guide. I obtained a BRN Provider Certificate, and developed a popular continuing education course called “Cuba’s Health Care System—Its Strengths and Weaknesses.” Since 2012 I’ve facilitated many expeditions for RN’s, other health care professionals, as well as for non-medical travelers to Cuba.
We believe it is very important that many more Americans visit Cuba soon, and return on future visits. Cubans and Americans are natural, historical allies, and our countries are just 90 miles from each other. Our citizens have always gotten along well with each other, even during the darkest days of the Cold War. But our governments have not trusted each other during the last half century, and for good reasons. We had hoped that the recent process of Normalization would continue forward without being sabotaged, but unfortunately, it has been reversed without any rational reason.
It is frustrating for me to read articles about Cuba written by people who have never been there—especially those with Cuban parents who left the country over a half century ago. They tend to have a greatly distorted view of modern Cuba; yet they are too often treated as “experts” by the media. Some of these “fake news” articles rival those written by both sides during our 2016 U.S. presidential campaign.
I live in the lower Sierra Nevada mountains northeast of Sacramento in a very rural county. The closest town is Grass Valley. I love living close to nature. I really enjoy hiking in our forests and kayaking on nearby lakes. I also like exploring large cities. My two favorites are San Francisco and Havana.